Minneapolis Institute of Art 

Desktop Support Technician

Full time (37.5 hours weekly), union, non-exempt 

Hourly Rate: $31.66 to 32.37, depending on qualifications 

On-site; position is not eligible for relocation assistance 

The Job 

To provide first level support for resolving hardware and software problems and to deploy desktop software and hardware. 

In this role, you will…. 

1. Technical Support - provide first level end user support for computer hardware and software: Respond to incoming requests for service to the IS Help Desk in a timely and efficient manner. • Take primary responsibility for resolving incoming service requests. Assign and/or escalate incoming Help Desk calls to appropriate IS staff when necessary. 

· Evaluate, research, diagnose, and resolve problems involving desktop/laptop hardware (Windows and Macintosh), software, and peripherals. 

· Document Help Desk calls in the support database system and provide IS management with summary reports on a periodic basis. 

· Maintain an up-to-date knowledge of desktop computer technology and best practices for user support.

· May provide off-hours support for projects or problems requiring immediate resolution. 

2. Configure and install desktop/laptop computer hardware, software, and peripherals: 

· Set up and install Windows and Macintosh computers, laptops, and other digital equipment as needed (e.g., tablet computers). 

· Maintain accurate inventory of all personal computing hardware and software across the museum.

3. Support computers and other electronic devices in the museum’s public spaces: 

· Assist with setup, installation, troubleshooting and startup of technology devices located in galleries and other public spaces. 

4. Systems and Network Support 

· Onboarding/Offboarding: Assist in administering network accounts, including creation of new accounts, updating existing accounts, and deactivating/deleting expired accounts. 

· Provide support for the phone system (Zoom). Install, troubleshoot, and maintain phone devices. 

5. Training and User Support 

· Provide individual and/or group training for museum staff for hardware, software, or other personal computing needs. 

· Serve as the primary trainer for all IS staff who use the Help Desk database system.

To be successful in this role… 

· You have a positive outlook. 

· You have excellent customer service skills, and both verbal and written communication skills.

· You value teamwork and enjoy being of service to others. 

· You are highly organized with an efficient working style and an eye for detail. 

· You can work effectively as part of a collaborative team and individually according to the needs of the situation. 

· You have a proven ability to display consistent professional demeanor and positive attitude even when working under pressure. 

Specific Requirements: 

· Associate degree in computer related field or equivalent experience. 

· Minimum of six months’ experience in Help Desk functions or related work. 

· Knowledge of Google Workspace, Mac OS, Microsoft Windows desktop/laptop hardware, operating system, software (especially Microsoft Office suite) and peripherals. 

· Knowledge of Macintosh desktop/laptop hardware, operating system, software, and peripherals.

· Experience working in a busy office environment. 

· Ability to be onsite occasionally during off-hours for projects and/or to resolve top-priority issues requiring immediate attention. 

· Knowledge of or interest in the arts and/or cultural sector is a plus.

Mia Culture 

The Minneapolis Institute of Art (Mia) is an audience-centered, equitable and inclusive workplace where everyone is welcome. Mia is Mission Driven, Generous, Agile, Emotionally Aware, and Positive, and endeavors to create a workplace culture where staff are responsible to one another, to our visitors, and to themselves to do the best work possible. 

Mia Benefits and Perks 

Health and Wellness: Mia offers comprehensive benefits, wellness programs include various trainings and classes, an annual health fair, flu shots, and access to an Employee Assistance Program 

Financial Security: Flexible Spending Account (FSA) for health expenses and a Dependent Care Account (DCA) for dependent care expenses, Mia paid life insurance, and short- and long-term disability coverage. Our 403(b) Retirement + Savings Plan includes a percentage of salary contribution from Mia after two years of employment. 

Additional Perks: 37.5-hour work week, 11 holidays, and 2 personal days annually, free Mia membership, subsidized MTC Metropass bus/transit passes, free parking, discounted Children's Theatre Company tickets, and discounted Minnesota College of Art and Design online classes 

Mia is committed to championing policies and practices that value diversity, foster equity, and empower an accessible and inclusive environment. Our strength lies in the diversity among the broad range of people who contribute their time and talents to Mia. We consider inclusion and accessibility a driver of institutional excellence and seek out diversity of participation, thought, and action. It is our aim, therefore, that our employees, trustees, interns, and volunteers reflect and embrace these core values. 

AN AFFIRMATIVE ACTION / EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER