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Minneapolis Institute of Art

Visitor Experience Representative

Casual positions, hours and days vary, including evenings and weekends, minimum of 23.5 hours per week

Hourly Rate: $14.25, After July 1 - $15.00, extra $1.00 per hour if proficient in Spanish, Hmong, Somali or American Sign Language

Approximately June 13, 2022 – September 18, 2022

The Job

Welcome visitors to the museum by listening, orienting, and assisting them to make sure they have everything they need to have a phenomenal experience. Help visitors feel included, encourage them to see new galleries and try new programs, advise them on what the museum has to offer. Perform sales duties, update customer records, and keep database accurate. Represent Mia in a positive and professional manner in all interactions with visitors, volunteers, and museum staff.

In this role, you will….

· Provide exceptional customer service by crafting a welcoming, accessible, accepting, and audience-focused experience for a diverse population of visitors.

· Assist visitors and Mia members by providing information and services at multiple sites and channels that will improve the visitor’s experience.

· Verbally relay museum guidelines and rules.

· Distribute objects including maps or audio devices.

· Suggest Mia’s galleries, exhibitions, programs, or events to improve the visitor’s experience.

· Provide general website/technical support to visitors and callers.

· Answer questions and resolve concerns.

· Maintain composure under pressure and/or in a busy environment.

· Take registrations to museum offerings and process sales.

· Clearly explain and promote membership and donations.

· Look up and enter all required data in the ticketing/database software and issue tickets or order confirmations as needed.

· Assist with wayfinding, internal clients, and with school and tour groups, planned or unplanned.

· Staff events and programs throughout the museum inside and outside of regular museum hours.

To be successful in this role…

You are a self-motivated and well-organized individual that enjoys interacting with people. You demonstrate empathy and patience. You are a good listener that can answers questions and resolve concerns. You enjoy providing exceptional customer service, so visitors have an exceptional experience at the museum.

Specific Requirements

· Previous sales or customer service experience.

· Ability to work professionally with the public in a dynamic environment.

· Able to communicate effectively with a diverse group of people.

· Previous computer skills.

· Ability to stay organized and maintain accuracy in data entry and financial transactions.

· Ability to maintain confidentiality with sensitive information.

· Able to pass a criminal background and credit check.

Mia Culture

The Minneapolis Institute of Art (Mia) is an audience-centered, equitable and inclusive workplace where everyone is welcome. Mia is Mission Driven, Generous, Agile, Emotionally Aware, and Positive, and endeavors to create a workplace culture where staff are responsible to one another, to our visitors, and to themselves to do the best work possible.

To Apply

To be considered for this position, please apply online at https://jobs-artsmia.submittable.com/submit.

Posting Deadline

Open until filled.

Mia is committed to championing policies and practices that value diversity, foster equity, and empower an accessible and inclusive environment. Our strength lies in the diversity among the broad range of people who contribute their time and talents to Mia. We consider inclusion and accessibility a driver of institutional excellence and seek out diversity of participation, thought, and action. It is our aim, therefore, that our employees, trustees, interns, and volunteers reflect and embrace these core values.

AN AFFIRMATIVE ACTION / EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Minneapolis Institute of Art

Head Information Systems, Information Systems (IS) Department

Full time, Exempt position

Starting Salary: $110,000 - $120,000 depending on qualifications

The Job

Reporting to Mia’s COO, the Head of Information Systems oversees all uses of information technology at the museum. Responsible for the creation and execution of the museum’s IT strategy ensuring the museum’s IT systems support the work of Mia’s staff as they deliver the museum’s mission. Lead the museum’s technology operations, establish and maintain IT-related policies, and lead the Information Systems team.

In this role, you will….

· Lead the development of an Information Systems strategy that aligns with, and supports, Mia’s strategic goals and supports Mia’s mission and values.

· Set objectives and strategies for the department and lead the selection, implementation, and management of IT projects.

· Ensure IT projects are completed on time and on budget.

· Oversee the department staff’s responsibilities for the ongoing operations and support of all museum application software including CRM, POS, finance, collections management, security, facilities, and other museum application systems.

· Manage, support, mentor, coach, and provide leadership to the IS staff.

· Oversee IT infrastructure staff to ensure server and network efficiency, performance, access, security, backup, account management, and documentation.

· Maintain relationships with external vendors to complement and supplement the work of the IS department staff.

· Perform cost-benefit and ROI analyses for proposed systems/changes to assist leadership in decision-making.

· Participate on and lead project teams including internal stakeholders and external vendors.

· Collaborate and coordinate with Mia’s staff at all levels to ensure their technology supports their needs.

To be successful in this role…

You have experience leading a department and can effectively motivate and manage a team. You understand technical jargon and can easily explain it to non-technical people. You can manage a project from start to finish and bring it to completion on time and on budget.

Specific Requirements

· Bachelor’s degree in Computer Science or related technical field or equivalent experience.

· Experience in an IT leadership role with a minimum of ten years of progressively increasing accountability in information systems including development of IT strategies and managing information systems technical staff and supervising day-to-day work.

· Excellent knowledge of IT infrastructure and systems.

· Experience with cloud-based architecture, preferably MS Azure and AWS.

· Demonstrated leadership, project management, and problem-solving skills.

· Experience in Agile project management and Design Thinking framework.

· Ability to lead cross-functional teams.

· Flexible work style and ability to adapt to changing organizational needs.

· Excellent oral and written communication skills.

· Proven ability to communicate complex technical solutions to non-technical stakeholders.

· CRM experience preferred (Salesforce experience a plus).

· Collections management experience preferred (TMS and Mediabin a plus).

· Experience leading software development projects preferred.

· Satisfactory criminal and credit background check required.

Mia Culture

The Minneapolis Institute of Art (Mia) is an audience-centered, equitable and inclusive workplace where everyone is welcome. Mia is Mission Driven, Generous, Agile, Emotionally Aware, and Positive, and endeavors to create a workplace culture where staff are responsible to one another, to our visitors, and to themselves to do the best work possible.

To Apply

To be considered for this position, please apply online at https://jobs-artsmia.submittable.com/submit.

Posting Deadline

Open until filled.

Mia is committed to championing policies and practices that value diversity, foster equity, and empower an accessible and inclusive environment. Our strength lies in the diversity among the broad range of people who contribute their time and talents to Mia. We consider inclusion and accessibility a driver of institutional excellence and seek out diversity of participation, thought, and action. It is our aim, therefore, that our employees, trustees, interns, and volunteers reflect and embrace these core values.

AN AFFIRMATIVE ACTION / EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Mia Human Resources